Delivery & Returns Info
To ensure you get your new Scimitar products at no extra cost, we offer FREE Standard Delivery on all orders. With this trackable Royal Mail service, you can expect your delivery between 3 and 5 days.
Besides the free service, we offer a premium 1-2 delivery option priced at £5. If this premium order is placed before 2pm, there's a strong chance that your parcel will be delivered the next working day.
Premium delivery orders placed after 2pm will be processed the following working day, hence the 1-2 day delivery window. We use ParcelForce as our premium courier, renowned for their accuracy and delivery prowess.
For any other delivery queries, please email us at email@example.com.
If your product isn't quite what you were expecting, or you have spotted a fault, you can return it to us within 14 days of receipt. Simply download and print this order return form, fill in the required details before sending the product to:
Please read the terms below before sending your product back to us, to ensure you fully understand all elements of the returns process.
Qualifying Returns & Terms:
Goods can only be returned within 14 working days of receipt of delivery, providing the items are unused and in their original packaging. Exchanges apply for the same items in a different size, or items of the exact same value. Returns sent after the 14 day period will not be accepted.
Please note, you are responsible for the cost of returning an item to Scimitar, and we accept no responsibility for the costs associated with the return of a product to us.
If you have any questions relating to the returns process, please email us at firstname.lastname@example.org.